Privacy policy

Last updated: August 16, 2026

SunCrew Supply Co. operates this store and this website, including the data, content, features, tools, products and services offered to provide you, the customer, with a curated shopping experience (the "Services"). SunCrew Supply Co. is powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and the way your personal information is collected, used and disclosed, in accordance with the provisions of this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean any data that identifies you or that could reasonably be linked to you or to another person. Personal information does not include data collected anonymously or data that has been de-identified, so that it can no longer identify you or be reasonably linked to you. We may collect or process the following categories of personal information —including inferences drawn from such information— depending on how you interact with the Services, where you reside and what applicable law permits or requires:

- Contact details, including your name, billing address, shipping address, phone number and email address.
- Financial information, including credit card, debit card and financial account numbers, payment card information, financial account data, transaction details, payment method, payment confirmation and other payment-related information.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including the items you view, add to cart, save to your wishlist or purchase, return, exchange or cancel, as well as your past transactions.
- Communications with us, including information you provide when communicating with us, for example when submitting a claim to customer support.
- Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information, including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

- Directly from you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal information by any other means.
- Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
- From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
- From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

- To provide, personalize and improve the Services. We use your personal information to provide you with the Services, which includes performing the contract entered into with you, processing your payments, managing your orders, remembering your preferences and the items you are interested in, sending you account-related notifications, handling purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or postal mail, as well as showing you online advertisements about products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to cart or other activities performed on the Services.
- Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or act upon possible fraudulent, illegal, dangerous or malicious activity, protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your access credentials confidential. We strongly recommend that you do not share your username, password or other information with anyone.
- Communications with you. We use your personal information to provide customer support, respond to your requests, provide services effectively and maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery processes, potential or actual litigation or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

- With Shopify, vendors and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order and shipping management).
- With commercial and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our commercial and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes, based on your online activity across different merchants and websites. You may exercise your rights to object to such uses here. [Here you can add a link to your contact form or a privacy email address.]
- When you direct us, request it or otherwise consent to the disclosure of certain information to third parties, for example to have products sent to you or through the use of social media widgets or login integrations.
- With our affiliates or, in general, within our corporate group.
- In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to court subpoenas, search warrants or other similar requests), to enforce the applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or other persons.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services, in order to provide you with the Services and improve them. In order to provide you with the Services and improve them, the information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than yours. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for such purposes. For more information about how Shopify uses your personal information and the rights you may have, you can consult Shopify's Consumer Privacy Policy (https://privacy.shopify.com/en). Depending on where you reside, you may exercise certain rights regarding your personal information here [Link to Shopify's privacy portal].

Third-party websites and links

The Services may include links to websites or other online platforms managed by third parties. If you access links that lead to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or assume any responsibility for the privacy or security of such sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces —including what you share on third-party social media platforms— may also be visible to other users of the Services and to users of such third-party platforms, without limitations on our or third parties' use of it. The inclusion of such links does not by itself imply any endorsement of the content of those platforms or of their owners or operators, unless expressly indicated on the Services themselves.

Children's data

The Services are not intended to be used by minors, and we do not knowingly collect personal information from minors under applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us through the details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security". In addition, any information you send us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on several factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request where permitted by law.

- Right of access. You may have the right to request access to the personal information we hold about you.
- Right of erasure. You may have the right to request that we delete the personal information we hold about you.
- Right of rectification. You may have the right to request that we rectify inaccurate personal information we hold about you.
- Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to object to the sale or sharing of data for personalized advertising purposes. Depending on where you reside, you may have the right to object to the "sale" or "sharing" of your personal information, or to object to the processing of such information for purposes considered "targeted advertising", in accordance with applicable privacy laws. You may exercise your rights to object to such uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat that visit as an opt-out request for the device and browser you are using. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. With the exception of the Global Privacy Control signal, we do not recognize other "Do Not Track (DNT)" signals that may be sent from your web browser or device.
- Managing communication preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option that appears in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or the orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided under local law, you may exercise the following rights in addition to those mentioned above:

- Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
- Withdrawal of consent: Where the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of the processing carried out based on your consent before its withdrawal.

You may exercise any of these rights in the places indicated on the Services or by contacting us through the contact details provided below. For more information about how Shopify uses your personal information and the rights you may have —including those relating to data processed by Shopify—, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request submitted by an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable period, as established by applicable law.

Complaints

If you have any complaint about how we process your personal information, please contact us through the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us through the contact details provided below, or to file a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date and notify you of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you are entitled to, call us at +57 301 418 0710, email us at atenciaj@gmail.com or contact us at Transversal 44 #102-72, 080020 Barranquilla ATL, Colombia. For the purposes of applicable data protection law, we are the data controller of your personal information.